Privacy Policy
Effective: October 2002
This privacy policy
has been created to show the integrity of CrystalTech Web Hosting, Inc., our Parent,
Newtek Business Services, and any subsidiaries and to inform you of our level of
commitment to the privacy of customer and non-customer information. To better protect
your privacy, we provide this notice explaining our online information practices
and the choices you can make about the way your information is collected and used.
To make this notice easy to find, we make it available on our website.
By participating in the Council of Better Business Bureau's BBB OnLine
® Privacy Program, we have made a commitment to meet the programs' strict requirements
regarding how we treat your information and have it verified by BBB OnLine
. Further information about this program is available at http://www.bbbonline.org.
This notice applies to all information collected or submitted on the CrystalTech
website. On some pages, you can order products, make requests and register to receive
materials. The types of personal information collected at these pages are:
Name
Company
Address
Email address
Phone number
Fax number
Credit/Debit Card Information
Domain name
When we transfer and receive certain types of sensitive information such as financial
information, we redirect visitors to a secure server and will notify visitors through
a security icon that appears in the visitor's browser.
We use the information you provide about yourself when placing an order only to
complete that order. We do not share this information with outside parties except
to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only
to start a service, order a product and to confirm delivery. We do not share this information with
outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. We will occasionally
send our customers emails regarding new features and upgrades to our services that
will benefit them, and that is the extent of the "marketing" that is done to customers.
We DO NOT send email to non-customers, except in cases where those email addresses
are used as points-of-contact when a site is set up. We do not harvest emails nor
do we do any data mining on the information we collect.
We use non-identifying and aggregate information to better design our website and
to share with advertisers. For example, we may tell an advertiser that X number
of individuals visited a certain area on our website, or that Y number of men and
Z number of women filled out our registration form, but we would not disclose anything
that could be used to identify those individuals. With respect to cookies, we use
cookies to record session information, such as items that consumers add to their
shopping cart. With respect to ad servers, we do not partner with or have special
relationships with any ad server companies.
Finally, we never use or share the personally identifiable information provided
to us online in ways unrelated to the ones described above without also providing
you an opportunity to opt-out or otherwise prohibit such unrelated uses. In certain
instances (e.g. domain name registrations), you are asked to submit your information
yourself for the purposes of receiving information or for purchasing additional
products or services that complement the services you order from CrystalTech. In
those instances, you will be advised that you are submitting your information to
a third party, and you will be given the opportunity to opt-out of providing that
information (and therefore, of purchasing the product or services).
Disclosure of Information
CrystalTech may disclose information
including, but not limited to, information concerning You, a transmission made using
our network, or a web site, in order to comply with a valid court order, subpoena,
summons, discovery request, warrant, statute, regulation, or governmental request
(compliance documents) properly served on CrystalTech or one of its affiliates.
If one of the aforementioned documents and/or requests is issued, CrystalTech and/or
its attorneys will review such documents to determine their validity prior to taking
any action related thereto. You agree that CrystalTech may charge You a reasonable
administrative fee for addressing and responding to any requests and/or any such
issues related to You, Your sub-resellers and/or Your customers. CrystalTech assumes
no obligation to inform You that Your information has been provided and in some
cases CrystalTech may be prohibited by law from giving such notice.
Finally, CrystalTech may disclose Your information or information transmitted over
its network where necessary to protect CrystalTech and others from harm, or where
such disclosure is necessary to the proper operation of the CrystalTech system and/or
infrastructure.
CrystalTech is headquartered in Phoenix, Arizona and all compliance documents should
be delivered by one of the formats below:
By mail:
CrystalTech Web Hosting, Inc.
Attn: Compliance Department
1125 W. Pinnacle Peak Road, Suite 103
Phoenix, AZ 85027 USA
By e-mail:
legal@crystaltech.com
By fax:
(602) 263-0600 Attn: Compliance Department
Additionally, CrystalTech reserves the right to request a copy of the complaint
and any supporting documentation that demonstrates how CrystalTech is related to
the pending litigation and the underlying subpoena and/or request.
To prevent unauthorized access, maintain data accuracy and ensure the correct use
of information, we have put in place appropriate physical, electronic and managerial
procedures to safeguard and secure the information we collect online. As stated,
when we transfer and receive certain types of sensitive information, such as financial
information, we redirect visitors to a secure server and will notify visitors through
a security icon that appears in the visitor's browser.
Protecting the privacy of the very young is especially important. For that reason,
we never collect or maintain information at our website from those we actually know
are under 13, and no part of our website is structured to attract anyone under 13.
The CrystalTech website may provide links to sites that are separate from the CrystalTech
website. These external sites may have their own privacy provisions in place that
are different from those provisions listed in this document. CrystalTech is not
responsible for the collection, use or disclosure of information collected on these
external sites, and we expressly disclaim any and all liability related to any collection,
disclosure or use of such information. In addition, we encourage visitors to seek
out and read the privacy policies of any and all sites they visit on the internet.
You can access all your personally identifiable information that we collect online
and maintain by visiting our Control Center, located at http://www.webcontrolcenter.com/customer.aspx and logging
in using their proprietary customer ID and password. Secure access to your information
is available by visiting https://www.webcontrolcenter.com/customer.aspx. We use
this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending
us a request that credibly shows error, or you have the ability to correct such
errors yourself using the method described above.
To protect your privacy and security, we will also take reasonable steps to verify
your identity before granting access or making corrections.
Should you have other questions or concerns about these privacy policies, please
call us toll-free at (877) 323-4678 or send us an email at customerservice@crystaltech.com.
Should you perceive that CrystalTech is failing to follow the above guidelines,
you have several courses of action. First and foremost would be to please contact
CrystalTech at the above mentioned toll-free phone number or via the email address
provided. Secondly, CrystalTech is a registered Safe Harbor and uses the Better Business Bureau Online
as an independent recourse for dispute resolution. You may contact BBBOnline at
www.bbbonline.org.
Rev 2.5 8/19/2004
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